服務知情同意及個人資料收集聲明

(Service Informed Consent & Personal Data Collection Statement)

甲部：服務知情同意

1. 固有風險承擔及服務範圍

本人知悉本平台為平台營運者，並非醫療機構。本人明白即使服務人員已提供合理的謹慎照顧，上門專業護理及醫療陪診服務仍存在固有風險（例如轉移過床時意外跌倒、健康狀況突發惡化，以及即使已採取適當預防措施仍可能發生的餵食相關風險，如哽塞或吸入）。本人明白，餵食協助（包括經口餵食，以及在適用情況下的管飼協助）即使按合理謹慎及專業指示進行，亦非全無風險。本人自願承擔所有並非因服務人員或本平台的疏忽而導致的固有風險。本人確認本平台已建議本人就受護者是否適合接受上門專業護理或醫療陪診服務尋求獨立的醫療意見。

服務人員有權拒絕執行任何超出其專業資格或約定服務範圍的任務，包括但不限於緊急醫療處理及急性精神健康狀況。最終決定權屬於服務人員。

若受護者出現任何急性、危及生命或可能危及生命的症狀或狀況，包括但不限於以下情況（「危急警示症狀」），服務人員應行使最終酌情權，暫停常規服務，並建議或協助召喚緊急醫療援助：

(a) 急性心肺症狀——胸痛、心悸、嚴重哮喘、氣促或呼吸困難；

(b) 神經系統症狀——突發面部或肢體無力或麻木、視力障礙（例如複視或視力喪失）、嚴重暈眩、失去平衡，或精神狀態改變或神志混亂；

(c) 急性腸胃或內出血症狀——腹痛伴隨發燒、排出黑便，或大量直腸出血；

(d) 其他急性或高風險狀況——持續發燒超過三(3)天、任何急性身體創傷或受傷，或突發小便或大便失禁。

上述類別僅屬舉例說明，並非詳盡無遺；任何按服務人員專業判斷需要緊急處理的狀況，均視為危急警示症狀。

若受護者在餵食期間反覆哽塞、懷疑吸入（例如反覆胸肺感染、吞嚥後聲音變得濕潤或有痰音），或出現顯著體重下降或脫水，服務人員可建議進行醫療評估，並調整或暫停現行餵食安排。

服務範圍排除及舉報權利。 服務不包括處理或施用《危險藥物條例》(第134章) 所界定的任何危險藥物，亦不包括任何違法或合理地懷疑屬違法的活動。本平台及服務人員保留就提供服務過程中所察覺的任何懷疑違法情況，向相關當局舉報的權利。

2. 緊急情況之授權

在發生緊急醫療狀況時，本人授權本平台或服務人員將受護者的相關個人資料披露予醫護人員、醫院、警察或消防部門，以安排緊急救援。

3. 精神行為能力聲明

若受護者因年齡、疾病（例如腦退化症）或精神狀況（例如《香港法例第136章精神健康條例》第2(1)條所指轉介的精神上無行為能力的病人）而缺乏自行給予本同意之能力：

(a) 本人聲明本人為受護者的合法監護人／直系親屬／獲授權代表。

(b) 本人確認已獲充分授權代受護者作出上述決定及同意，並願意承擔相關法律責任。

乙部：個人資料收集聲明

4. 敏感個人資料之收集

本人明白，為了評估受護者的護理需求並轉介合適的獨立服務提供者（下稱「服務人員」），本平台需要收集受護者的敏感個人資料。本人現明確同意並授權本平台收集、儲存及處理以下個人資料：

(a) 身份資料： 您的全名、香港身份證號碼或旅行證件號碼首4位、出生日期、電話號碼、電郵地址、通訊地址、陪診地址（如適用）。

(b) 臨床狀況： 包括但不限於病歷、手術紀錄、過敏史（例如藥物或食物過敏）、傳染病史及活動能力評估。

(c) 用藥紀錄： 目前服用藥物的名稱、劑量、頻次及處方紀錄。

(d) 生活習慣： 飲食限制、排便習慣及特殊照顧需求。

5. 向第三方披露及轉移資料

本人明白本平台為「轉介中介」，護理服務將由獨立的服務人員提供。本人明確同意本平台可將上述第4條所列的敏感資料，披露及轉移予獲配對的服務人員，惟僅限於執行《雋安護理有限公司服務條款及細則》第2條所述服務的目的。

敏感個人資料亦可能被披露予執法、監管或其他政府機關，或其他第三方，而在每種情況下均為遵守法律或監管義務或要求。當您自願為服務提供資料，即表示您同意上述披露。

6. 服務紀錄／日誌之保存

本人同意服務人員有權在服務期間，以文字、相片或電子方式記錄受護者的情況（包括但不限於傷口狀況、生命表徵數據、精神狀態、餵藥時間及排泄紀錄），並將該等紀錄（下稱「護理日誌」）上傳至本平台的伺服器。

(a) 本人同意「護理日誌」將作為服務完成的憑證。

(b) 本人同意本平台有權保存該等紀錄，以作日後查核、員工培訓、品質保證及改善本平台服務，或處理糾紛之用，而保存期不會超過該等目的所需，且在任何情況下不會超過最後一次服務日期後七(7)年，除非適用法律或法規要求更長的保存期。

7. 資料準確性與免責聲明

本人確認向本平台及服務人員提供的所有資料（特別是臨床狀況及用藥紀錄）均屬真實、準確、完整及最新。

(a) 本人明白，服務人員將完全依賴本人提供的資料以執行約定的服務範圍（例如依據本人提供的處方清單餵藥）。

(b) 若在服務期間，受護者因本人隱瞞病情、遺漏資料、提供錯誤資料或未有及時更新受護者狀況而發生任何損失、傷害或病情惡化，本人確認本人須就因該等不準確或遺漏所導致的損失或傷害負責，並不會就該等損失或傷害向本平台或服務人員提出任何索償。本條款並不排除或限制因疏忽而導致的死亡或人身傷害的任何責任。

(c) 本人承諾就受護者的醫療狀況、藥物、過敏或護理需求的任何重大轉變，及時通知本平台及相關服務人員。本人確認本平台及服務人員有權依賴本人提供的最新資料。

8. 資料權利及聯絡

根據本表格提供個人資料屬自願性質，但未能提供所要求的資料，可能影響本平台評估受護者是否適合接受服務及安排相應服務的能力。根據《個人資料(私隱)條例》(第486章)，受護者（或獲授權代表）有權要求查閱及更正本平台所持有的個人資料。要求及查詢請聯絡： 電郵: cs@reacarehealth.com。

9. 直接促銷

本平台希望使用受護者的個人資料作直接促銷用途，包括發送有關醫療及健康事宜的資料及訊息，以及有關服務、推廣及相關優惠的通訊及通知。本平台僅在獲得您的明確同意下，方會作上述用途。如您不同意接收該等通訊，您可隨時透過第8條所載聯絡方式聯絡本平台，撤回您的同意。

10. 確認服務條款及細則

本人確認已閱讀、明白並同意接受 ReaCare 的《服務條款及細則》（規管透過本平台預約及提供服務）的約束。如本表格任何條文被裁定為無效、不合法或不可執行，其餘條文仍具完全效力。ReaCare 可不時修訂本表格，並會盡力透過其慣常通訊渠道（例如應用程式內通知、電郵或短訊）通知用戶。就所收集資料的類別、使用目的或資料承轉人的重大變更，須重新取得同意。

Service Informed Consent & Personal Data Collection Statement

（服務知情同意及個人資料收集聲明）

This Service Informed Consent & Personal Data Collection Statement (this “Consent”) is provided by ReaCare Health Limited (hereinafter referred to as “the Platform”). Please read the whole of this Consent carefully before using the Services. When you select “I have read and agree” on the form, you (whether in your capacity as the Service User personally, or as the Authorized Representative / Guardian of the Service User) confirm that you have read, understood, and agree to be bound by the Platform’s Terms and Conditions of Service and this Consent.

In this Consent, the “Care Recipient” means the Service User receiving the Services. The specific location, scope, date and time of each Service shall be as set out in the Booking Confirmation issued through the ReaCare Platform, which forms part of this Consent.

I hereby make the following declarations and consents:

Part A: Service Informed Consent

1. Assumption of Inherent Risks & Scope of Service

I acknowledge that ReaCare is a platform operator, not a medical institution. I understand that even with reasonable care provided by the Care Professional, in-home professional care and medical escort services carry inherent risks (e.g. accidental falls during transfers, unexpected deterioration of health, and feeding-related risks such as choking or aspiration despite appropriate precautions). I understand that feeding assistance (including oral feeding and, where applicable, tube-feeding assistance) is not risk-free even when performed with reasonable care and according to professional instructions. I voluntarily assume all such inherent risks that are not caused by the negligence of the Care Professional or the Platform. I confirm that I have been advised to seek independent medical advice regarding the Care Recipient’s suitability for in-home professional care or medical escort services.

The Care Professional has the right to refuse any tasks that fall outside their professional qualifications or the agreed scope of Services, including but not limited to emergency medical treatment and acute mental health conditions. The final decision rests with the Care Professional.

If the Care Recipient exhibits any acute, life-threatening or potentially life-threatening symptom or condition, including but not limited to the following (Red Flag Symptoms), the Care Professional shall exercise final discretion to suspend routine Services and advise or assist in summoning emergency medical assistance:

(a) Acute cardiopulmonary symptoms – chest pain, palpitations, severe asthma, shortness of breath, or breathing difficulties;

(b) Neurological symptoms – sudden facial or limb weakness or numbness, visual disturbances (e.g. double vision or loss of vision), severe dizziness, loss of balance, or altered mental status or confusion;

(c) Acute gastrointestinal or internal bleeding symptoms – abdominal pain accompanied by fever, passing black stools (melena), or substantial per-rectal bleeding;

(d) Other acute or high-risk conditions – persistent fever lasting more than three (3) days, any acute physical trauma or injury, or sudden urinary or bowel incontinence.

The categories above are illustrative only and are not exhaustive; any condition that, in the Care Professional’s professional judgment, warrants emergency attention shall be treated as a Red Flag Symptom.

If the Care Recipient experiences repeated choking during feeding, suspected aspiration (e.g. recurrent chest infections, wet or gurgly voice after swallowing), or significant weight loss or dehydration, the Care Professional may recommend medical assessment and adjustment or suspension of current feeding arrangements.

Scope Exclusions and Right to Report. The Services do not extend to the administration or handling of any Dangerous Drugs as defined under the Dangerous Drugs Ordinance (Cap. 134), or to any activity that is unlawful or reasonably suspected to be unlawful. The Platform and Care Professionals reserve the right to report to the relevant authorities any suspected illegality observed in the course of providing the Services.

2. Authorization for Emergency Situations

In the event of a medical emergency, I authorize the Platform or Care Professional to disclose the relevant personal data of the Care Recipient to medical personnel, hospitals, police, or fire departments to arrange for emergency rescue.

3. Declaration of Mental Capacity

If the Care Recipient lacks the capacity to give this consent due to age, illness (e.g., dementia), or mental condition (e.g., Mentally Incapacitated Patients referred under Section 2(1) of the Mental Health Ordinance, Chapter 136, Laws of Hong Kong):

(a) I declare that I am the legal guardian / immediate family member / authorized representative of the Care Recipient.

(b) I confirm that I have been fully authorized to make the above decisions and consents on behalf of the Care Recipient and am willing to bear the relevant legal responsibilities.

Part B: Personal Data Collection Statement

4. Collection of Sensitive Personal Data

I understand that in order to assess the care needs of the Care Recipient and refer to suitable independent service providers (hereinafter referred to as “Care Professional”), the Platform needs to collect sensitive personal data of the Care Recipient. I hereby explicitly agree and authorize the Platform to collect, store, and process the following personal data:

(a) Identity Information: your full name, first 4 digits of Hong Kong identity card number or travel document number, date of birth, telephone number, email address, correspondence address, address for escort (if applicable).

(b) Clinical Condition: Including but not limited to medical history, surgical records, allergy history (e.g., drug or food allergies), infectious disease history, and mobility assessment.

(c) Medication Records: Names, dosages, frequency of current medications, and prescription records.

(d) Lifestyle or Habits: Dietary restrictions, bowel habits, and special care requirements.

5. Disclosure and Data Transfer to Third Parties

I understand that the Platform acts as a “referral intermediary” and care services will be provided by independent Care Professional. I explicitly agree that the Platform may disclose and transfer the sensitive data listed in Clause 4 above to the matched Care Professional solely for the purpose of carrying out the Services stated in Clause 2 of the Terms and Conditions of Service of ReaCare Health Ltd.

Sensitive Personal Data may also be disclosed to law enforcement, regulatory, or other government agencies, or to other third parties, in each case to comply with legal or regulatory obligations or requests. By voluntarily providing information for the Services, you are consenting to the disclosures described above.

6. Retention of Service Records / Logbook

I agree that the Care Professional have the right to record the Care Recipient’s condition (including but not limited to wound condition, vital signs data, mental state, medication administration time, and elimination records) via text, photos, or electronic means during the service period, and upload such records (hereinafter referred to as “Care Log”) to the Platform’s server.

(a) I agree that the “Care Log” shall serve as proof of Service completion.

(b) I agree that the Platform has the right to retain such records for future verification, staff training, quality assurance, and improvement of the Platform’s services, or dispute resolution purposes, and shall not retain them for longer than is necessary for such purposes, and in any event for no longer than seven (7) years after the date of last service, unless a longer retention period is required by applicable law or regulation.

7. Data Accuracy and Disclaimer

I confirm that all information provided to the Platform and Care Professional (especially clinical condition and medication record) is true, accurate, complete, and up-to-date.

(a) I understand that the Care Professional will rely entirely on the information provided by myself to perform the agreed scope of Services (e.g., administering medication based on the prescription list provided by myself).

(b) If any loss, injury, or deterioration of the Care Recipient’s condition occurs during the Service period and is attributable to my concealment of illness, omission of data, provision of incorrect information, or failure to update the Care Recipient’s condition in a timely manner, I acknowledge that I shall be responsible for such loss or injury to the extent caused by the inaccuracy or omission, and I shall not make any claim against the Platform or Care Professional in respect of such loss or injury. This clause does not exclude or limit any liability for death or personal injury resulting from negligence.

(c) I undertake to promptly notify the Platform and the relevant Care Professional of any material change in the Care Recipient’s medical condition, medication, allergies, or care needs. I acknowledge that the Platform and Care Professional are entitled to rely on the most recent information provided by myself.

8. Data Rights and Contact

The provision of personal data under this Form is voluntary, but failure to provide the requested information may affect the Platform’s ability to assess the Care Recipient’s suitability for Services and arrange corresponding Services. Under the Personal Data (Privacy) Ordinance (Cap. 486), the Care Recipient (or authorised representative) has the right to request access to and correction of personal data held by the Platform. Requests and enquiries should be directed to Email:cs@reacarehealth.com.

9. Direct Marketing

The Platform wishes to use the Care Recipient’s personal data for direct marketing purposes, including sending materials and information on medical and health issues, and communications and notifications regarding services, promotions, and related offers. The Platform may only do so with your explicit consent. You may withdraw your consent at any time by contacting the Platform at the contact in Clause 8 above.

10. Acknowledgement of Terms and Conditions of Service

I confirm that I have read, understood, and agreed to be bound by ReaCare’s Terms and Conditions, which govern the booking and provision of Services through the Platform. If any provision of this Form is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. ReaCare may amend this Form from time to time. ReaCare will notify users through its usual communication channels (e.g. in-app notification, email, or SMS) to the best of its ability. Material changes to the categories of data collected, the purposes of use, or the transferees of data shall require fresh consent.

Confirmation of Consent

When you select “I have read and agree” on the form, you confirm that:

you have read and fully understood this Consent and the Terms and Conditions of Service;

you (in your capacity as the Service User personally, or as the Authorized Representative / Guardian) agree to be bound by all of the above; and

you confirm that the information provided is true, accurate, complete, and up-to-date.

You understand that selecting to agree online has the same legal effect as a handwritten signature, and that your consent record (including the date and time of consent) will be recorded and retained by the Platform’s system.